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To Our Valued Customers,

With growing global concerns around COVID-19 ("Coronavirus"), our team would like to provide you with an update on our response to date and our commitment to you during this time.

The health, safety and well-being of our partners and their buyers, sellers and vendors is our top priority and we are following the lead of Canadian public health authorities. We have implemented additional measures to ensure your safety as well as the safety of our team, including:

  • Introducing enhanced cleaning protocols in our office and on-site. The risk of coronavirus can be reduced by routine surface cleaning.

  • Requiring our media and measurement team to wash their hands at each property upon arrival and when leaving, even for vacant homes. Please note that they have been advised to respectfully decline handshakes with realtors and homeowners.

  • Increasing communications and reminders with our field team, office team and partners on important health and safety measures.

  • We will be staggering our photographers, videographers, and floor plan technicians, so they are not working in the same property at the same time.

  • Lastly, we ask that if possible that your listing be vacant and lockboxed ahead of our tech's arrival. This would include the agent, homeowner, or any staff that may generally be on-site during the booking. These are all precautionary measures in line with the recommendations made by the World Health Organization.

As we continue to monitor the situation, we encourage all our partners to reference Canada's Public Health website for further updates and tip on how to safe and healthy during this time. If you have any questions or concerns feel free to give us a call or respond to this email.


Thank you,
- VR Listing Team